Basic
Free
- Unlimited Tickets
- Support during working hours
- Support via Portal or Email
- *Support only for Binhex Cloud and email services
- *Remote support not included
- **Response time from 1 to 72 hours
Standard
122.5
/ month
- 15 annual tickets
- Support during working hours
- Support via Portal or Email
- *Support on Odoo applications less inventory, accounting and manufacturing
- *Remote support
- **Response time from 1 to 72 hours
Professional
360.0
/ month- 45 annual tickets
- Support during working hours
- Support via Portal or Email
- *Support on all standard Odoo applications without third-party addons
- *Remote support
- **Response time from 1 a 48 hours
Premium
940.0
/ month- 120 annual tickets
- Support during working hours
- Support via Portal or Email
- *Support on all Odoo applications and the community (OCA)
- *Remote support
- **Response time from 1 to 24 hours
An efficient functional and technical support solution para manage and resolve all the needs of the company in a comprehensive manner
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If you have any queries about functionality or issues on your system
Indicate your need
Please indicate the severity of the problem for our team to determine priorities.
Consultation resolution
Scalable in-house system according to complexity and area of expertise
Efficient management, improved through years of experience
Our team's main goal is to guide users through an unexpected situation and help them get back to normal as quickly as possible.
Our supervisors will ensure that the correct process is followed for all tickets and correct any deviations. Coordinate and communicate with the process owner to verify the solution and ensure SLAs are met.
For users and technical team
Access control, support for error messages, translations, small errors, monitoring, doubts and queries.
Technical Support
Updates, version changes, bug fixes, urgent assistance.
Features and Processes
Installing new standard and community applications, automate processes and messages.
Training and Knowledge
Knowledge management, learning and training, onboarding of new users and video tutorials.
Happy users, stable system
What you need to make your Odoo ERP work in the long term
*Remote support means that the consultant or technician has the ability to connect to your team to help you solve a specific problem.
**Special category incidents (eg: system outages) will be attended to immediately. Support for queries or incidents of the General category will be attended according to the contracted plan.